SHIPPING & RETURNS

SHIPPING

We offer free worldwide shipping for all orders over GBP100. A flat rate of £5 for deliveries within the UK and £15 for international deliveries will be applied at checkout for orders under £99.

We ship orders from our base on the Isle of Wight in the UK.  As such, we allow for a 2 to 10 business day delivery period once an order is placed. We can ship to virtually any address in the world.

We use Hermes Delivery and DHL as reputable shipping agencies and all items will be fully traceable once shipped. We like to provide our customers with fast and reliable international shipping. As such, we take responsibility for Hermes and DHL’s premium express services when shipping out all items.

Please note that we cannot ship to post office boxes as such we require a street or business address.  International orders also require someone to be available to sign for your package.

IMPORTATION COSTS

You should be aware that all countries have different laws regarding the importation of certain products.  Unfortunately, we have no control over these charges and are unable to provide estimates of import cost as they differ widely from country to country. Please note that understanding such import restrictions and the payment of any associated costs is considered the responsibility of the purchaser/receiver. We recommend you contact your local customs office for current charges before placing your order or visiting duty calculation websites such as www.dutycalculator.com.

RETURNS & EXCHANGE POLICY

We offer exchanges and credit notes as we want you to be happy with your purchases. Our credit notes are also valid for 12 months and can be redeemed online.

Requests for exchange must be made within 7 days of receiving your order via email to info@louellaodie.com
Returns will only be accepted if items are returned with the original sale tags attached and in the condition that they were received.

We ask that returned items be shipped via express or registered mail to our UK mailing address as below:

Louella Odie, Unit 4, Beresford House, Town Quay, Southampton, SO14 2AQ, United Kingdom

Very occasionally we hear that some people see an error message at check out saying that we do not ship to your country. Please don’t worry, we are committed to shipping your order wherever you need your Louella Odié fix! Just drop us an email at info@louellaodie.com telling us which country you live in and we will make sure it reaches you!